Privacy
What we collect, why we collect it, and how it’s used.
Who we are
Data controller: Welsh Computers.
Contact:
hello@welshcomputers.com
0800 994 9441
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
How we use your data
What we collect
- Contact details (name, email, phone) and delivery/collection details.
- Order and payment information (via our payment/checkout process).
- Device details for repairs (make/model/serial, fault description, test notes).
- Remote support session details if you request it (session code, notes, and technical logs required to deliver the service).
- Emails/messages you send us.
- To provide services (repairs, sales, setup, remote support).
- To communicate about quotes, approvals, progress, and aftercare.
- For accounting and legal obligations (invoices, tax records).
- To improve support (quality control, internal training, preventing repeat faults).
Lawful bases
- Contract: fulfilling a purchase/repair/service you request.
- Legal obligation: accounting/tax and consumer law requirements.
- Legitimate interests: running our business, fraud prevention, service quality.
- Consent: where required (e.g., if you opt in to marketing - if offered).
Sharing
We only share data where needed to provide the service - e.g., delivery couriers, payment processors, and remote support providers. They process data under their own policies and security obligations.
Retention
- Invoices and transaction records: typically kept for 6 years.
- Repair records: kept as needed for warranty/support and compliance.
- Remote support logs: kept only as long as necessary for support and audit.
Your rights (UK GDPR)
- Access, correction, deletion (where applicable), restriction, and objection.
- Data portability for information you provided to us.
- Right to complain to the ICO if you believe your data is mishandled.
Valid from: 01 January 2026.